Privacy Policy toke88 – Your Data Protection

1Introduction

Welcome to the Privacy Policy page toke88. We understand that your trust is our most valuable asset, and we take the responsibility of protecting your personal information very seriously.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when using the toke88 platform, whether through our official website, mobile app, or any digital channel operating under the toke88 name.

By registering an account or continuing to use our services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2Information Collected

Toke88 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

2.1 Registration Information

During the account registration process, we collect information you provide directly, including:

• Full name as shown on identity card or passport
• Active email address
• Mobile phone number
• Date of birth and gender
• Password (stored in encrypted form and unreadable by any of our staff)

2.2 Identity Verification (KYC) Information

As part of the Know Your Customer (KYC) process, we may require:

• A copy of your identity card, passport, or driving licence
• Proof of address such as a utility bill or bank statement
• Bank statement or proof of payment method
• Additional information to comply with legal requirements related to anti-money laundering

2.3 Financial Information

To process deposits and withdrawals, we collect information related to your payment method, including bank account numbers, account holder names, and e-wallet details. We do not store credit or debit card information directly — all card transactions are processed through an integrated payment gateway that complies with PCI-DSS standards.

2.4 Usage & Technical Information

Our system automatically records technical information when you access the platform, including:

• IP address and approximate geographic location
• Device type, operating system, and web browser
• Pages visited, session duration, and navigation patterns
• Game history and wagering records on the platform

3How We Use Your Data

The information we collect is used for the following purposes only. toke88 will not use your data beyond the stated scope without obtaining your consent first:

4Information Sharing

Toke88 does not sell or rent your personal data to any third party. However, in certain situations, we may share information with trusted parties to enable us to deliver our services fully:

4.1 Third-Party Service Providers

We share necessary data with service providers that support platform operations, including licensed game software providers, PCI-DSS compliant payment gateway providers, and cloud and technical infrastructure service providers. All providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may disclose your information to the relevant authorities when there is a legal obligation to do so, such as court orders, financial crime investigations, or regulatory requirements related to anti-money laundering (AML) and counter-terrorism financing (CFT).

4.3 Business Transfers

In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of the business assets. Should this occur, members will be notified in advance and the new privacy policy will be clearly communicated.

5Data Storage & Security

5.1 Retention Period

Toke88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law. Generally:

• Active account data is retained for the duration your account remains active
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian financial legal requirements
• Customer support communication logs are retained for 3 years
• Technical data and system logs are retained for 12 months

When data is no longer needed, it will be securely deleted or anonymised in accordance with industry-standard procedures.

5.2 Security Measures

Toke88 implements multiple layers of security to protect your data from unauthorised access, alteration, disclosure, or destruction:

• Data encryption in transit using TLS 1.3 protocol
• Data encryption at rest using AES-256
• Two-factor authentication (2FA) for account access and internal admin panels
• 24/7 security monitoring and intrusion detection
• Regular security audits by independent third parties
• Role-based access controls for internal staff

6Cookies & Tracking Technologies

Toke88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the categories of cookies we use:

6.1 Essential Cookies

These cookies are required for core platform functionality and cannot be disabled. They include login session cookies, security cookies to prevent request forgery, and cookies that remember your basic preferences such as your chosen language.

6.2 Performance & Analytics Cookies

These cookies help us understand how users interact with the platform so we can improve our services. Data collected is aggregated and does not identify you personally.

6.3 Functional Cookies

These cookies remember your preferences such as account settings, last played game, and display preferences to deliver a more personalised experience.

7Your Rights

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by toke88:

• Right to Access – You have the right to request a copy of the personal data we hold about you
• Right to Rectification – You have the right to request correction of inaccurate or incomplete data
• Right to Withdraw Consent – You may withdraw consent for marketing communications at any time
• Right to Restrict Processing – In certain circumstances, you may request that we restrict how we process your data
• Right to Erasure – You may request the deletion of your data, subject to applicable legal retention obligations
• Right to Object – You may object to the processing of your data based on our legitimate interests in certain situations

To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will process your request within 30 days working days from the date of receipt.

8Children's Data

The toke88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

If we find that personal data of someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered an account on our platform, please contact us immediately.

9Third-Party Links

The toke88 platform may contain links to third-party websites or services such as payment providers or game software providers. This Privacy Policy applies solely to the toke88 platform and does not cover the privacy practices of those third-party websites.

We encourage you to read the privacy policy of every website you visit. toke88 is not responsible for the content or privacy practices of any third-party websites accessible through links on our platform.

10Privacy Policy Updates

Toke88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• Email notifications to your registered address
• A prominent notice on the platform's home page
• In-app notifications on the toke88 mobile app

The effective date of the latest version of this policy will always be displayed at the top of this page. Your continued use of the toke88 platform after any changes take effect will be deemed as acceptance of the updated privacy terms.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the toke88 platform
• Response Time: Within 3 business days for general inquiries; 30 days for formal data rights requests

We are committed to handling every complaint thoroughly and fairly. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.